Returns & Exchanges

At Luxury Living Group, we strive for complete satisfaction with every bespoke piece; if your selection does not meet your expectations, we offer a 30-day return window for eligible items in original condition. Please note that custom-made furniture and final sale accents are non-returnable to maintain the exclusivity of our collections.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Authorization (RA) number.

• 2.
  Prepare Your Shipment

  Carefully repackage your items in their original protective crating and packaging to ensure they remain undamaged during transit.

• 3.
  Schedule a White-Glove Pickup

  For oversized furniture, our concierge team will coordinate a professional white-glove courier to collect the items directly from your residence.

• 4.
  Inspection and Refund

  Once our artisans inspect the returned pieces for quality assurance, your refund will be processed to the original payment method within 7-10 business days.